Support Services Center Vice President Nini de Armas is shown after receiving hercertificate from DAP President Tony Kalaw Jr. for being among the commendable officers in 2016. Also in picture are Internal Audit Head Mike Gapuz, Vice President for Corporate Concerns Trygve Bolante and Corporate Communications Director Princess Umali. (Photo by Ped Garcia)
Some 47 officers of the Development Academy of the Philippines and 10 centers or units were awarded certificates of commendation for living up to the standards of responding to the public during the year 2016 as enunciated by the Anti-Red Tape Act of 2007 or Republic Act 9485.
The commendable officers who received their citations from DAP President Antonio Kalaw Jr. during the February 13 flag ceremony are (in alphabetical order) Productivity and Development Center Vice President Arnel Abanto, Amado Bonifacio Alto, Liberty Angcaya, Loretta Balanzat, Joyce Bauyon, Michelle Belga, Center for Governance Vice President Imelda Caluen, Felix Caraan, Nelson Casalan, Carolyn Caudilla, Floresita Cervantes;
Clesa Corona, Support Services Center Vice President Monina Agrifina de Armas, Rosalie Diaz Sales, Senior Vice President for Services Bernardo Dizon, Merriam Dy, Marjorie Estur, Carina Evangelista, Director Veronica Ferrer, Janet Geraldez, Neil Angelo Halcon, Facilities Marketing and Sales Office Manager Melchorito Lepardo, Leanne Kym Jane Lozañes, Director Gilbert Lumantao, Joanah Ruth Lupanggo;
Gerald Macabinquil, Director Evangeline Macariola, Director Immanuel Magalit, Vice President for DAP Conference Center-Tagaytay Ermarie Mondejar, Evelyn Morales, Krystel Jhoy Muntalan, Walfred Patayan, Narciso Perea, Mariz Potestades, Carolyn Ruby Pilar Rivera, Jose Rodriguez, Rodito Siazon, Stephanie Tarobal, Arlene Tayag, Director Richa Tibo, Program Manager Marietta Umbay, Marjorie Waje and Joanna Andrea Yasay.
More awardees
In addition, four officers who have resigned – Rica Pilar Bustamante, Bobby Jones Domdom, Donna Marie Reyes and Karen Paula Rupac – were also cited for similarly commendable response rendered during the same year.
The centers and units, meanwhile, that received similar commendations “for achieving 100 percent rating of closed transactions as prescribed in the DAP Service Charter” are the Registrar’s Office, Center for Governance, Center for Organizational Development, Corporate Operation and Strategic Management, Facilities Marketing and Sales Office, Graduate School of Public and Development Management, Emergency Response Team, Office of the Vice President-Support Services Center, Productivity and Development Center, and the Corporate Communications Office.
The individual awardees were actually cited “for responding to client request/s coursed through the Academy’s Public Affairs Desk within the prescribed period in accordance with the provisions of RA 9485” in the course of any quarter of 2016.
Living testimonies’
Kalaw said that the awardees are “living testimonies that people in government, (including those at the) DAP, are capable of providing quality service in an efficient and effective manner.”
He congratulated the awardees even as he exhorted them to “continue to deliver” the government research and training institution’s service commitment to the public. He stressed that the DAP’s commitment to providing efficient quality government service to the public has been demonstrated through its compliance with the ARTA Law and through the development of a seven-volume Service Charter covering 40 service transactions for both external and internal clients.
He added that the Academy also set up the Public Affairs Desk that is lodged with the CorpCom to ensure that there is a specific unit that accepts and endorses requests for assistance from clients to concerned centers and offices within the prescribed period. More importantly, that unit also sees to it that such requests are acted upon by the concerned center, office or unit within the processing period of five days for simple transactions and 10 days for complex transactions.