Last December 07, 2017, the Development Academy of the Philippines (DAP), through its Center of Excellence on Public Sector Productivity (COE-PSP) Program, conducted its final KARTILYA session for its productivity series this year. The last session, which was held at the DAP OD Corpuz Hall, is titled “Harnessing Knowledge Productivity”, emphasizing the necessity of knowledge management (KM) towards optimizing productivity and quality.
The session, aimed to discuss concepts, approaches, and best practices on knowledge management in the public sector to achieve knowledge productivity and co-creation for innovation, was delivered by DAP’s faculty member and former executive fellow Dr. Elizabeth Yumul-Manugue and by National Bureau of Investigation’s (NBI) medico-legal officer Dr. Arjay A. Jeresano.
KM in Concept and in Practice
The two-pronged session includes discussion of KM concepts and principles as well as sharing of actual experience in developing KM systems in the public sector.
Dr. Manugue presented the concept of Knowledge Management based on the Nonaka and Takanashi Knowledge Management Framework which emphasized two types of knowledge—tacit and explicit—and the Knowledge Spiral known as the SECI Model (Socialization-Externalization-Combination-Internalization). At the end of her discussion, she encouraged public servants to never stop being concerned with productivity and quality and always aim for excellence.
Dr. Jeresano, on the other hand, shared NBI’s knowledge management system where they explicitly adapted the SECI model. He ended his session through sharing their lessons learned during the development and conceptualization of the project and the next steps toward the full implementation of the system.
KM Systems in Government
Public servants shared their insights after the discussion and expressed their appreciation in the importance of KM in the workplace. One of the participants realized that they already have an existing KM system in their agency but still needs further enhancement. Others clarified on how they could start establishing the system given their current situation and what are the key ingredients to consider in conceptualizing a KM system. With proper planning, trust, and most especially, strong support from the top management, KM systems in government agencies can be established in order to harness knowledge productivity for a more efficient public service delivery.