The Development Academy of the Philippines (DAP), through the Productivity  and Development Center (PDC), recently conducted a management briefing for the 14  selected beneficiary agencies of the technical assistance projects on the development  or enhancement of the Quality Management System (QMS).  

Being at the forefront of advocating for the government-wide adoption of ISO  9001 QMS to effect systemic improvement in the delivery of public service and bringing  the government closer to the people, the DAP-PDC’s GQMP Office took the lead in  orienting the 2021 beneficiary agencies on the program and project requirements, as well as, secured their commitment to complete the project by 31 December 2021. The  briefing was attended by 60 representatives from various government agencies. 

In her welcome remarks, DAP Programs’ Senior Vice President Magdalena L.  Mendoza said that, “It is only right and just to establish QMS in the whole of  government, as it provides a framework to ensure quality and continuous provision of  more value-adding services. It provides the foundation for government agencies to  effect actual process and service improvements through simple and breakthrough  innovations.”  

The 14 beneficiary agencies were selected after careful and thorough  deliberation of the technical working group, composed of representatives from the  Department of Budget and Management (DBM), the Civil Service Commission (CSC),  the Department of Interior and Local Government (DILG), and the DAP.  

For QMS development, the selected beneficiary agencies that will be assisted by  the DAP are the following national line agencies (NLAs), including pilot sites (as  applicable): the Department of Information and Communications Technology (DICT),  DSWD – National Council Disability Affairs (NCDA), Movie and Television Review and  Classification Board (MTRCB), DoTR – Philippine Railways Institute (PRI), and the  Philippine National Volunteer Service Coordinating Agency (PNVSCA). Also included  are two state universities and colleges (SUCs): Mindanao State University (MSU),  Apayao State College (ASC); and five local government units (LGUs): City Government of Davao, City Government of Butuan, City Government of Baguio, Municipal  Government of Bauang, La Union, and the Municipal Government of Cantilan, Surigao  del Sur.  

As part of the service quality improvements initiatives through the establishment  of ISO 9001 QMS, the DAP also extends its support to the 2021 beneficiary agencies,  under the NLAs and LGUs, that may express their interest to expand their ISO 9001- certified QMS in the same year. 

For process scope expansion, the two agencies are: Technical Education Skills  Development Authority (TESDA) and the National Police Commission (NAPOLCOM). 

DAP-PDC Advocacy and Institutional Development Office Director Evangeline M.  Macariola, stressed that, “the adoption of QMS, which was institutionalized through  Executive Order No. 605, increases the organization’s awareness of its duties and  commitment to fulfill the needs and expectations of its customers, ensuring consistent  delivery of quality products and services.”  

The GQMP technical assistance intervention is composed of training, workshops,  guidance sessions, and assessments. Upon completion of the project by December  2021, the agencies are expected to be certified to ISO 9001:2015 QMS standard within  the next six months. 

In her closing remarks, DBM Systems and Productivity Improvement Bureau  Director Emelita B. Menghamal expressed that, “Beyond satisfying the needs and  requirements of stakeholders, organizations must also strive to exceed their  expectations through continually improving the way things are being done in the  government. Establishing the QMS can contribute immensely to the country’s  productivity and competitiveness as it addresses the requirements of the different  sectors of the bureaucracy and promotes effective governance.”  

As of December 2020, the GQMP has provided technical assistance to 50  beneficiary agencies in the development and/or expansion of ISO 9001:2015 QMS. At  present, 38 of the GQMP beneficiary agencies already have their QMS certification,  while the rest are currently working on their respective certification process. For more  information about the GQMP, contact the Government Quality Management Program  Office at 

The DAP seeks to empower leaders, strengthen institutions, and build the nation  through pioneering, value adding, synergistic ideas, concepts, principles, techniques,  and technologies addressing development problems of local, national, and international  significance. DAP – PDC offers capability building, technical assistance, and research  related to productivity and quality improvement. For details about DAP-PDC, visit, email or call 0977–826? 3077.